Packaging Industry

Order Automation in the Packaging Industry

Automatically process unstructured orders via email — despite customer-specific formats and without EDI standardization.

Free Demo View Solution

Challenge

Why packaging companies hit their limits with orders

Heterogeneous order formats, missing EDI standards, and individual customer requirements make manual order entry a bottleneck.

High Manual Data Entry Effort

Orders arrive via email in different formats — PDF, Excel, free text. Each order must be manually transferred to the ERP and verified.

Long Processing Times

From order receipt to ERP entry, hours or days pass. This delays production, delivery, and slows down the entire order-to-cash process.

Limited Scalability

As order volume increases, staffing requirements grow linearly. Peaks from seasonal business or new customers push the manual process to its limits.

Solution

How Dokumentas automates the order process

The Order Agent processes incoming customer orders end-to-end — from extraction to ERP handoff, without templates and without manual configuration.

AI-Powered Extraction Without Templates

Recognizes and extracts order data from any format — regardless of layout, language, or sender.

Automatic Validation

Plausibility checks on article numbers, prices, quantities, and delivery dates — against ERP master data and customer conditions.

Targeted Exception Routing

Only deviations and clarification cases reach employees. Corrections flow back as feedback and improve automation.

Structured ERP Handoff

Verified order data is transferred directly and structured to the ERP — including article data, quantities, and business context.

Results

Measurable results for the packaging industry

Typical results after deploying the Order Agent at packaging companies.

-75%

Manual Data Entry

-60%

Processing Time

100%

ERP Data Quality

FAQ

Frequently Asked Questions

Answers about order automation in the packaging industry.

The Order Agent processes all common formats: PDF orders, Excel lists, free-text emails, and structured forms. Customer-specific layouts are automatically recognized — without templates or manual pre-configuration.

No. The Order Agent works independently of EDI standards. It processes unstructured orders directly from emails and attachments — ideal for the packaging industry, where many customers order without standardized interfaces.

The agent automatically matches customer articles with ERP master data — even with differing descriptions, customer article numbers, or units. Unassignable positions are flagged for clarification and can be supplemented with just a few clicks.

From kick-off to productive use typically takes just a few weeks. The agent learns from your real orders and continuously increases its automation rate. Complex template maintenance is completely eliminated.

The Order Agent integrates via standardized interfaces (API, flat file, IDOC) with all common ERP systems — including SAP, Microsoft Dynamics, Abas, Sage, and other industry-specific solutions.

Ready?

Automate the order process in the packaging industry.

We will show you using your real orders how the Order Agent automates your order processing — no obligation and in just a few minutes.

Request Free Demo