Healthcare

Order Automation in the Healthcare Environment

Automatically process high volumes of incoming orders — despite customer-specific formats and complex requirements in the hospital and healthcare environment.

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Challenge

Why healthcare companies hit their limits with orders

Unstructured order formats, complex product and variant structures, and time-critical supply processes make manual order entry a bottleneck — with approximately 20,000 orders per year.

Heterogeneous Order Formats

Orders in the healthcare sector are often unstructured and customer-specific — via PDF, Excel, free-text email, or proprietary forms. Every customer delivers in a different format.

Complex Product Structures

Medical devices, consumables, and pharmaceutical products with complex variants, batches, and units make automatic matching difficult and increase error rates.

Time-Critical Supply Processes

In the hospital and healthcare environment, fast delivery times are essential. Delays in order entry jeopardize supply reliability and slow down production and logistics.

Solution

How Dokumentas automates the order process in healthcare

AI-powered end-to-end automation of order intake — from extraction through customer-specific business rules to structured SAP handover.

Automatic Reading of All Orders

Incoming orders are automatically recognized and extracted — regardless of format, layout, or sender.

Customer-Specific Business Rules

Individual rules at the account level control processing — pricing conditions, product range specifications, and customer-specific validations.

Master Data Enrichment & Validation

Order data is automatically enriched with referenced master data per customer and checked for plausibility — article numbers, quantities, prices.

Direct SAP Handover

Validated order data is transferred directly and in a structured format to SAP — for seamless automation of the order-to-cash process.

Results

Measurable results in healthcare

Typical results after deploying the Order Agent at healthcare companies.

-80%

Manual Data Entry

-65%

Order Processing Time

20,000+

Orders per Year Scalable

FAQ

Frequently Asked Questions

Answers about order automation in the healthcare sector.

The Order Agent processes all common formats: PDF order forms, Excel lists, free-text emails, and structured hospital ordering systems. Customer-specific layouts are automatically recognized — without templates or manual pre-configuration.

Individual processing rules are configured for each account — from pricing conditions and product range specifications to specific validation rules. This ensures every order is processed according to the agreements with the respective customer.

Validated order data is transferred directly and in a structured format to SAP via standardized interfaces (API, IDOC, flat file). The integration is seamless with existing SAP landscapes — without modifications to the ERP system itself.

The agent automatically matches order line items with master data — even with complex variants, different units, or customer article numbers. Items that cannot be matched are flagged for clarification and can be completed with just a few clicks.

From kick-off to productive use, it typically takes just a few weeks. The agent learns from your real orders and continuously increases its automation rate. Customer-specific business rules are configured during onboarding.

Ready?

Automate order processing in healthcare.

We will show you using your real orders how the Order Agent automates your order processing — no obligation and in just a few minutes.

Request Free Demo